字體大小:
用孫子兵法道天地將法的將檢驗公司主管與領導 6項ABCDEF
管理是一門讓人完成事情的科學
The “Science” of getting things done through people
領導是如何讓人自願做事的藝術
The art of getting people to do things willingly
| A: 主管基本責任 6項 , Basic Responsibilities of a Manager | ||
| 1.達成組織目標 | Achieve Organizational Objectives | |
| 2.滿足客戶需求 | Satisfy customers’ requirements | |
| 3: 滿足員工需求 | Satisfy employees’ needs | |
| 4: 達成投資者財務目標如股本回報率: ROE. | Achieve financial results for investors | |
| 5: 投資未來 | Invest for the future | |
| 6: 建立團體價值 | Create values for the community | |
| B: 管理者的三種技巧 , Three skills of a manager 3項 | ||
| 1: 基層主管 | 概念技能 少、人際技能 中、技術技能 高 | |
| 2: 中階主管 | 概念技能 中、人際技能 中、技術技能 中 | |
| 3: 高階主管 | 概念技能 高、人際技能 中、技術技能 少 | |
| C: 主管的業績評估頃目 , 12項 管理資源 , Resources | ||
| 1: 人力 | Human resources | |
| 2: 金錢 | Money | |
| 3: 物料 | Materials | |
| 4: 場地與機台 | Facilities and equipment | |
| 5: 資訊 | Information | |
| 6: 能源與環境設施 | ||
| 管理成果 , Results | ||
| 7: 客戶滿意度 | Customer satisfaction | |
| 8: 利益 | Profits | |
| 9: 品質 | Quality | |
| 10: 產量 | Output | |
| 11: 生產率 | Productivity | |
| 12: 投資報酬率 | Growth, ROI | |
| D: 如何有效管理會議是主管一項重要技能7項 | ||
| 兩種會議 | ||
| 流程導向會議 | 一對一會議、主管與下屬 | |
| 1: 週會: 非常重要的會議以幫助下屬追蹤與發展個人計畫 | Weekly meeting – a very critical discipline to help subordinate develop own plan and tracking | |
| 2: 主管會議 | Staff meeting | |
| 3: 營運檢討會議 | Operational review meeting | |
| 4: 問題解決會議 | Problem-solving meetings | |
| 5: 特殊任務導向 | Special mission-oriented | |
| 6: 救火性質 | Fire fighting | |
| 7: 一位好主管不該花超過30%的時間在此種會議， 否則組織將沒有效率 | A good manager should keep this type of meeting less than 30%, otherwise, the organization is ineffective | |
| E: 領道者能力 , Leadership 24項 | ||
| 1: 正直與誠實 | Integrity and honesty | |
| 2: 信任 | Trust | |
| 3: 激勵 | Motivation | |
| 4: 願景 | Vision | |
| 5: 任務 | Mission | |
| 6: 授權 | Delegation | |
| 7: 員工養成 | Employee development | |
| 8: 導師 | Mentor | |
| 9: 關心 | Caring | |
| 10: 僱用與留住人才 | Hiring and keeping the best | |
| 11: 建立團隊 | Team building | |
| 12: 溝通 | Communication | |
| 13: 公平性 | Fair-minded | |
| 14: 寬容 | Broad-minded | |
| 15: 主動積極性 | Initiatives | |
| 16: 判斷 | Judgment | |
| 17: 做出決定 | Decision making | |
| 18: 賞識 | Recognition | |
| 19: 正當指正 | Proper critique | |
| 20: 讚美與鼓勵 | Appraisal and counseling | |
| 21: 敏感度 | Sensitivity | |
| 22: 勇氣 | Courage | |
| 23: 無私 | Selfless | |
| 24: 了解員工需求 | Maslows hierarchy of needs | |
| A: 滿足生理需求 | Physiological | |
| B: 滿足安全感 | Security | |
| C: 追歸X感 | Belonging | |
| D: 追求自尊 | Esteem | |
| E: 實現個體的需求 | Self-actualization | |
| F: 管理這門科學源自於如何管理自己 47項 , Management Starts with How to Manage Yourself Well | ||
| 1: 自我管理 | Manage Yourself | |
| 2: 時間管理 | Time management | |
| 3: 誠實與道德 | Integrity and ethics | |
| 4: 可靠度與可信性 | Accountability and credibility | |
| 5: 自動自發 | Self-driven | |
| 6: 自律 | Discipline | |
| 7: 溝通技巧 | Communication skills | |
| 8: 決策 | Decision making | |
| 9: 判斷 | Judgment | |
| 10: 傾聽技巧 | Listening skill | |
| 11: 持續學習與發展 | Continuous learning and, development | |
| 12: 目標性 | Objectivity | |
| 13: 邏輯性、理性 | Logical and non-emotional | |
| 14: 協調技巧 | Negotiation skill | |
| 15: 壓力管理 | Stress management | |
| 16: 管理員工 | Manage people | |
| 17: 設定目標 | Setting goals | |
| 18: 工作計畫 | Planning | |
| 19: 預算規劃 | Budgeting | |
| 20: 人事與 招募員工 | Staffing and recruiting | |
| 21: 安排時程 | Scheduling | |
| 22: 評論成果 | Reviewing results | |
| 23: 輔導 | Coaching | |
| 24: 整理 | Organizing | |
| 25: 激勵 | Motivating | |
| 26: 授權 | Delegating | |
| 27: 薪資報酬回饋 | Compensation | |
| 28: 設定業績計畫 | Setting performance plan | |
| 29: 管理工作情況 | Managing performance | |
| 30: 評估與回饋 | Appraising and feedback | |
| 31: 管理難搞 | Managing difficult people | |
| 32: 溝通 | Communication | |
| 33: 進行開會 | Conducting meeting | |
| 34: 人才發展與訓練 | Developing and training | |
| 35: 平等機會 | Equal opportunity | |
| 36: 安全與保密 | Safety and security | |
| 37: 平等機會 | Equal opportunity | |
| 38: 解決人際衝突 | Resolving people conflicts | |
| 39: 設定傳承計畫 | Establishing succession plan | |
| 40: 跨部門協調 | Interdepartmental coordination | |
| 41: 管理流程 | Management process | |
| 42: 設定目標與優先度 | Set goals and priorities | |
| 43: 計畫(策略、每年/季/月/週的預算) | Plan | |
| 44: 員工僱用 | Staff and organize | |
| 45: 建立制度 | Establish control | |
| 46: 執行 | Execute | |
| 47: 評估與回饋 | Conduct appraisal and feedback |
